The best and quickest way to reach us is via email at: info@Lobird.com
Customer Service Line : (650) 561-4126
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ONLINE ORDERING:
Ordering at Lobird.com is easy! Step 1 – Pick your favorite papers and click on the Buy Now button Step 2 – Customize you order with your name, fonts, lined envelopes, etc…
Step 3 – Click on the Add to Cart button
Step 4 – Verify that your order is correct as shown in the shopping cart
Step 5 – Complete your purchase by clicking on the Check Out button and complete the requested
information or go back to the main website to continue shopping by clicking on the Keep Shopping button
Step 6 – You can check out at anytime by clicking on the View Cart Icon on the main website.
This will take you to the shopping cart where you can verify you order is correct and complete
your purchase by clicking on the Check Out button
If you are sending Lobird cards as a GIFT, you have the option to purchase a beautiful gift note.
Your custom message is printed on a premium embossed enclosure card (envelope included)
with the image of a tangerine tree with bird.
Please note that currently only one Ship to Address is allowed per order. This works well if you want your purchases
all shipped to the same place. If, however, you would prefer that different items go to different addresses then you
must complete a different transaction for each item shipped to different locations.
PAYMENT OPTIONS:
Lobird.com accepts most major credit cards: MasterCard, Visa, American Express and Discover.
Debit cards bearing the Visa and MasterCard Logos are also accepted.
SHIPPING & HANDLING
All orders are sent via USPS or UPS ground. We make every effort to fill
your order within 1 to 2 weeks, however during busy holiday seasons it can
take up to 4 weeks. Shipping and handling rates for ground are as follows:
ORDER AMOUNT
WITHIN CALIFORNIA
ALL OTHER STATES
$0 -$50.00
$8.50
$9.25
$50.01 - $99.99
$9.95
$12.15
$100.00 - $199.00
$11.05
$15.20
$200.00 – $300.00
$12.35
$18.10
$300.01 – $500.00
$13.60
$22.95
$500 +
$15.00
$25.20
We now offer UPSAIR - overnight, 2- day, and 3- day.. Rates are calculated in our
checkout process.
All Lobird papers are made to order therefore we are unable to provide refunds or credits.
ORDER ERRORS BY THE CUSTOMER
BEFORE your order is printed:
If you purchase a $10 electronic proof, you are able to make changes to your order during the proof review
process prior to your order being printed. Additional fees maybe incurred if further proofs are requested.
If you do not purchase a proof and notice an error in one of your order confirmations, please contact us immediately
and we will, if possible, make the changes requested. We cannot guarantee that we can stop your order in time.
It will depend on how quickly your order is being processed.
AFTER your order is printed:
If you discover an error in the order after it has been completed or if a change was requested after an order was completed,
Lobird will work with you to correct the mistake and reprint your order at a discount.
ORDER ERRORS BY LOBIRD
If Lobird makes an error in filling your order we will replace or correct it promptly.
ORDER CHANGES
There is a $5 fee for making a change to an order before going to print.
ORDER CANCELLATIONS
Orders cancelled before going to print will incur a $10 cancellation fee.
Lobird collects from our users only the information that is necessary to complete an order - billing information and
credit card. Lobird is the solitary holder of the information collected on this site. We will not sell, share or rent this
information to others in any ways other than disclosed in this privacy statement. Please see below for the Yahoo!
Merchant Solution Privacy policy.
This site is hosted by Yahoo! Merchant Solutions. Yahoo! hosts the store pages, ordering system, and order data.
Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed
this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience.
Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.
